Hotel Front Desk Agent/PM Shift
- Job Category: Customer Service
- Salary: $14.00 - $14.50 an hour
- Education: High School Graduate
- FT/PT: Full-Time
- Company: Hampton Inn
GUEST SERVICE Representative
Primary responsibility is to work with staff and guest to ensure efficient and smooth operations in order to provide guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.
GUEST SERVICE DUTIES AND RESPONSIBILITIES:
Ensure Outstanding Customer Care at all times.
Maintains a friendly, cheerful and courteous demeanor at all times.
Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
Supervise daily shift process ensuring all team members adhere to standard operating procedures.
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Allocate rooms to expected arrivals after checking the guest’s preferences and special requests.
Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
Operate the PBX equipment to accurately assist incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and messaging for in house guests.
Cross Check all billing instructions are correctly updated
Controls cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.
Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
Performs other duties as assigned, requested or deemed necessary by management.
Ensure Front office log book is always updated and action items completed.
Ensures safety by following guest check in and security procedures and reporting suspicious activity to GM or MOD.
Participate in hotel committees and task force assignments.
Assist all departments in servicing the guests during high volume periods.
Takes responsibility in the absence of General Manager.
As a GSA you will be a role model, sharing your expertise and continually inspiring the front office team as well as all other team members.
A positive attitude and excellent communication skills. Experience of motivating and leading team members. Ability to remain calm while under pressure.
Job Type: Full-time
Job Type: Full-time
Pay: $14.00 - $14.50 per hour
Paid time off
8 hour shift
Ability to commute/relocate:
Durango, CO 81301: Reliably commute or planning to relocate before starting work (Required)
Hotel experience: 1 year (Preferred)
Work Location: One location
Hiring 2 candidates for this role